A-01 · Everyone · Last reviewed 10 Sept 2026

I can't log in

VAST uses one login flow. The first field accepts your email, username, or channel name. After VAST identifies the account, the password field appears.

Try these steps

1. Confirm that you are using the email, username, or channel name linked to the account.
2. Check the spelling and password.
3. Use Forgot password if you cannot remember the password.
4. If you arrived from a shared creator or post link, open the link again after signing in.
5. If you use Google or Apple, choose the provider identity linked to the account.

Change your password

1. Open Settings.
2. Enter your current password.
3. Enter your new password, then enter it again to confirm.

Reset a forgotten password

If you cannot remember your password, select Forgot password on the login screen. VAST sends a reset email to the address on the account and confirms that it was sent.

Open the link in that email to reach the reset page, then enter and confirm your new password.

If the email does not arrive within a few minutes:

• check your spam folder;
• review your email filters for rules that catch mail from no-reply@vast.app;
• resend the reset link, or change the email address on the account.

If you see duplicate accounts

If a creator page does not open after login

VAST is designed to return you to the intended creator or post when you log in from a deep link. If it sends you elsewhere, provide Support with the original link and the account email.

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